Insights from verified clients' experience.
THConnect gives your health organization a single dashboard for real, verified client feedback. benchmarked against similar facilities and translated into next steps you can act on.
Most health organizations are managing their practice with no real clients insight, THConnect exists to bridge that gap.
Feedback nobody can verify
Reviews and surveys collected today rarely confirm the person actually visited, so facilities can't trust — or act on — what they're reading.
No comparison point
A 4.2 rating means nothing without knowing what similar facilities score. Without benchmarking, teams can't tell if they're improving or standing still.
Data that doesn't map to action
Generic satisfaction scores don't tell a pharmacy whether it's delivery, wait time, or stock availability that's driving the number down.
Data based on verified user feedback
A 4.2 rating means nothing without knowing what similar facilities score. Without benchmarking, teams can't tell if they're improving or standing still.
See how you fair in each domain
A domain score in isolation still doesn't tell you much. We show you how you compare to similar facilities in your category and region, so "77 on client outcomes" becomes "above average" or "below your peers", context you can actually act on.
Data powered AI insight.
Your feedback becomes more useful when AI connects the dots. We turn response patterns into clear insights, helping teams spot recurring issues, understand what drives them, and know where to act.
Recommendations
Waiting time scores lowest of your domains — review peak- hour scheduling.
Treatment completion follow-up is mid-band — consider clearer discharge instructions.
Communication is a strength — feature it on your public profile.
From real visit to a clear next step
Every score on THConnect traces back to a verified client interaction. Nothing shown on your dashboard is inferred or estimated without being labelled as such.
Client submits feedback
Through THC360 Mobile, right after a visit, structured to your facility type, not a generic star rating.
Interaction is confirmed
Matched against appointment records, receipts, prescriptions, claims, QR check-in, GPS, or provider confirmation.
Trust Score updates
Verified responses roll into your Trust Score and feedback-by- domain benchmarks, refreshed continuously.
THai surfaces what matters
Plain-language summaries and recommendations point at the specific area behind a change in score.
Choose a plan that fits your needs
- Services listing
- THai Trust Score
- Appointment requests
- Basic Insights
- Appointment management
- Advanced Insights
- Verbatim feedback
- Challenge & Rewards management
- Custom questionnaires
- Customized Analytics
- Payments Integration
- Value one
See THConnect function around your facility
Tell us a bit about your facility and we'll walk you through a dashboard configured for your facility type — with your own domains, verification channels, and benchmark group.
- ✓A 30-minute walkthrough with your real facility type and metrics
- ✓A look at how client feedback flows in from THC360 Mobile